QuickBooks is a prominent accounting application which is preferred for its wide range of amazing features. One of the most preferred features of the application is to send important documents and invoices directly to the client or vendor using Outlook email. However, some users have reported the issue of “QuickBooks Outlook Is Not Responding” when they try to send the Email using Outlook. So, if you are unable to send the Email directly to the clients, go through this post. Through this blog, we have tried to help the users who are facing the QuickBooks Outlook Is Not Responding error.
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Why Does Outlook stop working with QuickBooks?
QuickBooks Desktop is unable to send emails to Outlook 2025 for various reasons, as listed below.
• The incorrect email setting within QuickBooks will lead to this error.
• You are using the outdated versions of both QuickBooks and Outlook, which are incompatible with one another.
• The MAPI32.dll file is damaged or corrupted.
• Outlook application is still running in the background, and you are trying to send an email using QuickBooks.
• Inappropriate installation of either QuickBooks or Outlook will provoke this error.
How to Resolve QuickBooks Outlook Is Not Responding Issue Easily?
Now, you know the different causes why Outlook stopped working with QuickBooks. Let us learn the different workable solutions to fix the error easily.
Solution 1: Edit the Email Preferences in QuickBooks
The wrong email preferences in QuickBooks will restrict you from using Outlook within QuickBooks. Follow the below-mentioned steps to edit the email preferences in QuickBooks to rectify the issue easily:
• Sign into your QuickBooks application using the admin credentials. After that, click on the edit button and then the Preferences option.
• Thereafter, choose the Send Forms option and then move toward the My Preferences option.
• Here, pick OUTLOOK as the preferred email option, and lastly, press the OK button.
Now, send a testing email from QuickBooks. If the error persists, change your preferences using the steps mentioned below:
• Click on the EDIT option and choose the Preferences option.
• Thereafter, choose the SEND FORMS option and then move towards the MY PREFERENCES tab.
• Afterwards, pick QuickBooks Email or Webmail and press the OK button. It will change the PREFERENCES.
• Now, repeat the steps and GO back to the MY PREFERENCES tab.
• Pick the OUTLOOK and press the OK button.
• Finally, close QuickBooks and re-open it to check if the issue is resolved.
Solution 2: Repair the MAPI32.dll
The damaged MAPI32.dll file will result in the QuickBooks Outlook not responding error. Follow the below-mentioned steps to repair the MAPI 32.dll file:
• Firstly, follow the steps mentioned below to narrow down the issue.
• Open the Microsoft Word and create a new document.
• Then, click on the File menu option and choose the SEND option from the drop-down menu.
• Further, pick Email as a PDF document option. If the issue is found with Outlook or Office suite, follow the following steps:
• Close all the currently running programs and open the Windows file explorer.
• In the search bar, click C:\Windows\System32 and press the Enter key.
• In system 32, locate the FIXMAPI.exe and follow the instructions to repair the file.
• Lastly, restart the system to end the process.
Summary
This blog provides the most workable solutions to fix the QuickBooks Outlook is not responding 2025 error. Hopefully, after implementing these strategies, you can easily get rid of the error. If the error persists, talk to our experts at +1-877-750-0672.
